Any Way You Want It The Effect of Patient Satisfaction on Urgent Care Decision Making

Authors

Karen Harness, University of LynchburgFollow

Specialty

Urgent Care

Advisor

Dr. Thomas Colletti

Abstract

Abstract

Patient satisfaction scores have become an increasingly important metric in healthcare, especially the Urgent Care arena. Maintaining high patient satisfaction impacts providers and their ability to deliver evidence-based medical decisions while effectively managing a patient’s expectations. A key driver of Urgent Care visits is word-of-mouth. When patients are not satisfied with their care, they leave bad reviews. Bad reviews ultimately affect Urgent Care’s ability to keep its doors open. This article will address how to achieve both patient satisfaction and best practice decisions in today’s Urgent Care practice and strategies to achieve them.

Recommended Citation

Harness K. Any Way You Want It The Effect of Patient Satisfaction on Urgent Care Decision Making. University of Lynchburg DMSc Doctoral Project Assignment Repository. 2020; 2(2).